IT Service Delivery Lead

5 days ago


Pune, Maharashtra, India beBeeServiceDelivery Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

The IT Service Delivery Lead plays a pivotal role in ensuring the seamless delivery of IT services across the organization. This involves managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.

Key Responsibilities:
  • Oversee daily IT service operations to ensure adherence to SLAs and KPIs.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory).
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
Benefits

This role offers:

  • Mentorship and guidance for service delivery team members.
  • Opportunities for professional growth and development.
  • A dynamic and challenging work environment.
Preferred Experience

Prior experience in managing hybrid environments (cloud and on-premise) and working knowledge of platforms like Office 365 suite are desirable.



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