
IT Service Delivery Lead
5 days ago
The IT Service Delivery Lead plays a pivotal role in ensuring the seamless delivery of IT services across the organization. This involves managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.
Key Responsibilities:- Oversee daily IT service operations to ensure adherence to SLAs and KPIs.
- Lead Incident, Problem, Change, and Release Management processes.
- Act as the primary escalation point for service-related issues.
To succeed in this role, you will need:
- Strong understanding of IT infrastructure, enterprise applications, and service management tools.
- Excellent communication, stakeholder management, and problem-solving skills.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL (mandatory).
- 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
This role offers:
- Mentorship and guidance for service delivery team members.
- Opportunities for professional growth and development.
- A dynamic and challenging work environment.
Prior experience in managing hybrid environments (cloud and on-premise) and working knowledge of platforms like Office 365 suite are desirable.
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