Strategic Retail Leader

3 days ago

Surat, Gujarat, India beBeeStoreManager Full time ₹ 18,00,000 - ₹ 22,00,000
**Job Title:** Store Manager

As a seasoned retail professional, we are seeking a highly motivated and experienced Store Manager to lead our operations in Bombay. This is an exceptional opportunity for an individual who shares our passion for craftsmanship, timeless design, and premium customer service.

The ideal candidate will have a proven track record of success in leading teams and achieving sales targets. They will possess strong people management, communication, and problem-solving skills, with a keen eye for detail and a commitment to excellence.

Key Responsibilities:

  • Leadership & Team Management
    • Recruit, train, and mentor store staff to ensure they possess the necessary skills and knowledge to provide exceptional customer service.
    • Foster a culture of excellence, accountability, and customer-first service by setting clear expectations and providing ongoing feedback.
    • Set and track performance goals for the team, ensuring they are aligned with business objectives.
  • Customer Experience
    • Ensure every customer receives premium, personalized service by training staff on effective communication and active listening skills.
    • Resolve escalations with professionalism and empathy, addressing customer concerns in a timely and efficient manner.
    • Build long-term relationships with clients and repeat customers by delivering consistent and exceptional customer experiences.
  • Sales & Growth
    • Drive sales performance and consistently achieve store targets by implementing effective sales strategies and monitoring key performance indicators.
    • Monitor KPIs and implement strategies for improvement, identifying areas for growth and development.
    • Support and execute in-store events, launches, and brand activations to drive sales and increase brand awareness.
  • Operations & Inventory
    • Manage daily store operations to ensure efficiency and quality by maintaining accurate records and reporting any discrepancies or issues.
    • Oversee inventory, stock levels, and replenishments to ensure optimal stock availability and minimize waste.
    • Generate weekly/monthly reports on sales, customer insights, and operations to inform business decisions and drive growth.
  • Visual Merchandising & Brand Identity
    • Maintain Bridlen's premium retail standards in displays and presentation by adhering to established visual merchandising guidelines.
    • Ensure the store reflects craftsmanship, timeless design, and attention to detail by maintaining a high level of aesthetic appeal.

Requirements:

  • 6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.
  • Proven success in leading teams and achieving sales targets.
  • Strong people management, communication, and problem-solving skills.
  • Passion for artisanal products, craftsmanship, and premium customer service.
  • Proficiency with POS and inventory management systems.
  • Fluent in English; Hindi/Marathi.
  • Self-motivated, detail-oriented, and able to work in a dynamic retail setup.

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