Network Engineer Position in Chennai
2 days ago
At Movate, we are on the lookout for a skilled Network Engineer to join our team in Chennai. With a minimum of 6 months of experience in Tech Support or Voice process, you will be responsible for identifying customer issues and routing them to available engineers. Your primary skills should include a good understanding of OSI layers, routers, switches, DHCP (DORA process), DNS, TCP/IP, IP address types, classes, subnetting, basic troubleshooting steps for internet issues, excellent communication skills, and willingness to work in rotational shifts.
The ideal candidate will have strong customer handling skills, with the ability to learn networking concepts. As a Network Engineer at Movate, you will be responsible for creating, managing tickets for customer issues, acting as the first point of contact before customers reach Technical Assistance Centers (TACs), creation of licenses and support accounts for clients worldwide, and ensuring customer satisfaction is a top priority.
We estimate an average salary of ₹7-9 lakhs per annum based on industry standards and the location in Chennai. In addition to a competitive salary, you can expect to work in a dynamic environment with opportunities for growth and development. If you're passionate about technology and customer service, this could be the perfect opportunity for you.
Key Responsibilities:
- Creation of Worldwide Return Materials Authorization
- Ensuring all Premium Service orders are completed in a timely manner
- Working and managing 3 Party Vendors around shipments, deliveries, and returns
- Resolve any RMA issues from the customer or Level 1,2&3 Technical Centers
- Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
- Updating the Siebel Database to document customer cases
- Notification to customer's product shipments
- Escalating RMAs for additional support in a timely manner
- Manage caseloads in a timely manner to closure
- Provide customers with support for return products
Benefits:
- Diverse and inclusive work environment
- Opportunities for growth and development
- Competitive salary
- Bonus structure aligned with company performance
- Employee wellness programs
- Flexible working hours
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