Network Engineer Position in Chennai
3 days ago
As a Network Engineer at Movate, you will play a crucial role in ensuring seamless connectivity and network stability for our clients worldwide. This position is based in Chennai and requires a minimum of 6 months of experience in Tech Support or Voice process.
Key Responsibilities- Identify customer issues and route them to available engineers when necessary.
- Create and manage tickets for customer-reported issues.
- Act as the first point of contact before customers reach Technical Assistance Centers (TAC).
- Creation of Worldwide Return Materials Authorization (RMA) documents.
- Ensuring timely completion of Premium Service orders.
- Managing shipments, deliveries, and returns with third-party vendors.
- Resolving RMA issues from customers or Level 1, 2, and 3 Technical Centers.
- Providing tracking and status updates on all 4-hour calls submitted to Technical Centers.
- Updating the Siebel Database to document customer cases.
- Notifying customers about product shipments.
- Escalating RMAs for additional support in a timely manner.
- Managing caseloads in a timely manner to closure.
- Providing customers with support for return products.
- FOLLOWING ALL GUIDELINES FOR PROCESSING RMAS FOR CUSTOMERS WITHOUT CONTRACTS.
- Providing software download access to customers by processing Web Login requests.
- Providing licenses to customers for software updates.
- Managing high-visibility exceptions and working with cross-functional teams to provide best solutions.
- Customer Service Representatives will work on a Worldwide schedule covering 24x5x365 with a rotating schedule.
- Handling cases for confirmation of hardware failure and proceeding with RMA.
- Providing first-level technical assistance on cases to rule out hardware errors.
Movate is a dynamic company that values its employees and provides opportunities for growth and development. As a Network Engineer, you will be part of a team that works collaboratively to deliver exceptional results.
Required Skills and Qualifications- Good understanding of OSI layers.
- Good knowledge about DHCP, DNS, TCP/IP, IP Address, Types, and Classes of IP Address, Subnet.
- Basic troubleshooting steps for Internet issues.
- Excellent communication skills - voice, email.
- Must be a graduate.
- Willingness to work in rotational shifts based on business requirements (US, UK, APAC & IST time-zones). Must have good customer-handling skills with the ability to learn networking concepts.
We offer a competitive salary package of ₹500,000 per annum, along with benefits such as health insurance, paid leave, and professional development opportunities.
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