Technical Support Specialist

5 days ago


Jaipur, Rajasthan, India Symsafe Systems Pvt. Ltd. Full time

About Symsafe Systems Pvt. Ltd.

We are offering a competitive salary of **₹85,000** per month for this position.

Job Description:

About the Role

The ideal candidate will be responsible for providing advanced technical support for hardware, software, and network-related issues.

  • Provide expert-level technical support for complex technical issues.
  • Diagnose and troubleshoot customer queries in a timely manner.
  • Evaluate and escalate unresolved issues to higher-level support or development teams.

Key Responsibilities:

Troubleshooting and Support

- Utilize expertise to resolve complex technical issues.

Collaboration and Communication

- Collaborate with cross-functional teams to improve service quality.

Requirements:

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in technical support or a similar role.

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with network troubleshooting (LAN, WAN, VPN).

- Familiarity with cloud platforms (AWS, Azure, M365) and remote support tools.

- Excellent communication and problem-solving skills.

- Ability to work under pressure and meet deadlines.



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