Technical Support Specialist
5 days ago
About Symsafe Systems Pvt. Ltd.
We are offering a competitive salary of **₹85,000** per month for this position.
Job Description:
About the RoleThe ideal candidate will be responsible for providing advanced technical support for hardware, software, and network-related issues.
- Provide expert-level technical support for complex technical issues.
- Diagnose and troubleshoot customer queries in a timely manner.
- Evaluate and escalate unresolved issues to higher-level support or development teams.
Key Responsibilities:
Troubleshooting and Support- Utilize expertise to resolve complex technical issues.
Collaboration and Communication- Collaborate with cross-functional teams to improve service quality.
Requirements:
Qualifications- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support or a similar role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Hands-on experience with network troubleshooting (LAN, WAN, VPN).
- Familiarity with cloud platforms (AWS, Azure, M365) and remote support tools.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and meet deadlines.
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