Senior Technical Operations Specialist

2 days ago


Jaipur, Rajasthan, India Namdev Finvest Private Limited Full time
Job Description

We are seeking a skilled Senior Technical Operations Specialist to join our team at Namdev Finvest Private Limited.

About the Role

This is an exciting opportunity for a technical professional to work in a fast-paced environment, providing application support and troubleshooting services to ensure seamless operation of our systems.

The ideal candidate will have excellent problem-solving skills, be able to analyze complex issues, and provide timely resolutions. Strong communication and interpersonal skills are essential for effective collaboration with internal teams and vendors.

A strong understanding of ticket escalation processes and ability to escalate issues to the next level of support when necessary is required.

Key Responsibilities
  • Provide application support to HO & branches in the Go Live environment, ensuring minimal downtime and optimal system performance.
  • Evaluate logs and performance monitors to identify performance problems or recommend steps to remedy situations.
  • Analyze and troubleshoot software products and basic network connectivity issues, working closely with internal teams and vendors as needed.
  • Ensure end-to-end support for NBFC Solution applications, coordinating with multiple stakeholders to resolve issues efficiently.
  • Communicate effectively with project managers to explain functionality and resolve issues related to the NBFC system.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in technical operations, preferably in a financial services industry.
  • Strong technical knowledge of software products and network infrastructure.
  • Excellent analytical, problem-solving, and communication skills.
What We Offer

Namdev Finvest Private Limited offers a competitive salary package, commensurate with experience, along with opportunities for growth and professional development.

The estimated annual salary for this position is ₹8,00,000 - ₹10,50,000 depending on qualifications and location.



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