Technical Support Specialist

13 hours ago


Jaipur, Rajasthan, India Bot Consulting Full time
Job Overview
We're seeking a skilled Technical Support Specialist to join our team at Bot Consulting in Jaipur. As a key member of our technical support team, you will be responsible for resolving technical challenges and providing exceptional support to our customers.

Key Responsibilities
• Troubleshoot complex technical issues related to our products
• Collaborate with cross-functional teams to resolve customer complaints
• Develop and maintain technical documentation to aid in troubleshooting processes

Requirements
• 4+ years of experience in a product-based environment
• Hands-on experience in building, testing, deploying, debugging, and maintaining complex systems in production or open-source projects
• Familiarity with UNIX-like systems (Linux/WSL/MacOS) and package management
• Proficiency in cloud infrastructure, data structures, algorithms, storage systems, source control, and CI/CD
• Experience with AWS (certifications are a plus)
• Contributions to open-source projects are highly valued
• Familiarity with ReST, GraphQL, and gRPC, as well as Docker, OCI, ORAS, and Kubernetes (k3s, k8s)
• Knowledge of Sigstore, Cosign, Zero Trust Models, and software vulnerabilities
• Bonus skills include serverless, edge computing, distributed systems, and microservices

Salary Information
The estimated salary for this position is ₹850,000 - ₹1,250,000 per annum, depending on qualifications and experience. This compensation package reflects the company's commitment to offering competitive salaries that align with industry standards.

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