International Customer Support Specialist

3 days ago

Vellore, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,74,601 - ₹ 8,29,189

Job Title: Customer Service Representative

We are seeking a highly skilled and motivated individual to join our dynamic international customer service team as a Customer Service Representative.

The role involves handling inbound voice calls from international customers, providing timely and effective resolutions to their inquiries, and ensuring an exceptional customer experience.

This position requires excellent communication skills, a customer-centric mindset, and problem-solving abilities, with the capacity to convey information clearly and confidently.

The successful candidate will be familiar with basic computer applications and customer service software/tools, and be comfortable working in a fast-paced, dynamic environment.

In this role, you will work closely with other departments to resolve complex customer issues and enhance the service experience, while adhering to company guidelines and quality standards.

Responsibilities:

  • Handle customer inquiries in a professional and courteous manner
  • Identify customer concerns and provide appropriate solutions
  • Accurately record customer interactions and transactions
  • Maintain thorough knowledge of products or services to assist customers effectively
  • Collaborate with other departments to resolve complex customer issues

Key Requirements:

  • Bachelor's degree in a related field
  • Excellent communication and interpersonal skills
  • Proven problem-solving and analytical skills
  • Familiarity with customer service software and tools
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a diverse range of customers

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you

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