Senior Business Operations Manager
1 month ago
Job Summary:
We are seeking a highly skilled Senior Business Operations Manager to lead our team of Customer Care Managers. The ideal candidate will have 10+ years of experience in Dealer Management, customer relationships, and quality services.
Key Responsibilities:
- Lead a team of Customer Care Managers to achieve high levels of customer service.
- Implement best practices to drive faster closure on corrective advice for field vehicles and dealer management.
- Maintain customer complaints and warranty issues, striving to exceed CSI scores.
- Evaluate business aspects and ensure quick closure of customer concerns.
- Develop and implement service processes at channel partners.
- Enhance customer retention and drive channel development & expansion.
- Monitor and analyze metrics to optimize business outcomes.
Requirements:
- 10+ years of experience in Dealer Management, customer relationships, and quality services.
- Familiarity with managing customer relationships and quality services.
- Efficiency in ensuring proper implementation of services framework.
- Proficiency in planning and organizing work to meet expected outcomes.
- MS Office proficiency.
- Able to stay abreast with the latest technological advancements.
Ideal Candidate:
- Analytical mindset.
- Good communication skills.
- Sense of time management.
- Result-orientation.
- Good Team handling.
- Interpersonal skills.
- Agility with discipline.
- Accountability for results.
- Exponential synergy.
- Proactiveness.
- Strategic Foresight.
Salary: $120,000 - $180,000 per annum
Benefits:
- Comprehensive health insurance.
- Retirement plan.
- Stock options.
- Generous paid time off.
About Mahindra Rise:
Mahindra Rise is a leading organization that values innovation, sustainability, and customer satisfaction. We offer a dynamic work environment that encourages growth and development.
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