Senior Business Operations Manager

5 days ago


Lucknow, Uttar Pradesh, India Mahindra Rise Full time

Job Summary:

We are seeking a highly skilled Senior Business Operations Manager to lead our team of Customer Care Managers. The ideal candidate will have 10+ years of experience in Dealer Management, customer relationships, and quality services.

Key Responsibilities:

  • Lead a team of Customer Care Managers to achieve high levels of customer service.
  • Implement best practices to drive faster closure on corrective advice for field vehicles and dealer management.
  • Maintain customer complaints and warranty issues, striving to exceed CSI scores.
  • Evaluate business aspects and ensure quick closure of customer concerns.
  • Develop and implement service processes at channel partners.
  • Enhance customer retention and drive channel development & expansion.
  • Monitor and analyze metrics to optimize business outcomes.

Requirements:

  • 10+ years of experience in Dealer Management, customer relationships, and quality services.
  • Familiarity with managing customer relationships and quality services.
  • Efficiency in ensuring proper implementation of services framework.
  • Proficiency in planning and organizing work to meet expected outcomes.
  • MS Office proficiency.
  • Able to stay abreast with the latest technological advancements.

Ideal Candidate:

  • Analytical mindset.
  • Good communication skills.
  • Sense of time management.
  • Result-orientation.
  • Good Team handling.
  • Interpersonal skills.
  • Agility with discipline.
  • Accountability for results.
  • Exponential synergy.
  • Proactiveness.
  • Strategic Foresight.

Salary: $120,000 - $180,000 per annum

Benefits:

  • Comprehensive health insurance.
  • Retirement plan.
  • Stock options.
  • Generous paid time off.

About Mahindra Rise:

Mahindra Rise is a leading organization that values innovation, sustainability, and customer satisfaction. We offer a dynamic work environment that encourages growth and development.



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