Senior Operations Manager
5 days ago
We are seeking a highly motivated and experienced Senior Operations Manager to lead our BPO team.
About the Role:
- Manage and lead a team of BPO professionals to achieve operational targets and deliver exceptional customer service.
- Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
- Conduct regular team meetings to communicate targets, performance feedback, and process updates.
- Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
- Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
- Handle escalated customer issues or complaints, ensuring timely and effective resolution.
About Us:
SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED is a multinational BPO company looking for talented individuals to join our team.
Requirements:
- Bachelor's degree.
- Minimum of 3 years of overall experience in the BPO industry.
- At least 1 year of experience as a Team Leader in a BPO setup.
- Excellent leadership skills with the ability to inspire and motivate a team.
- Strong knowledge of BPO operations, processes, and industry best practices.
- Proven track record of meeting or exceeding targets and driving performance improvement.
- Exceptional communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
Salary:
The estimated salary for this role is ₹4.2 lakhs per annum, depending on location and experience.
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