Senior Operations Manager

5 days ago


Lucknow, Uttar Pradesh, India SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED Full time
Job Description:

We are seeking a highly motivated and experienced Senior Operations Manager to lead our BPO team.

About the Role:

  • Manage and lead a team of BPO professionals to achieve operational targets and deliver exceptional customer service.
  • Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
  • Conduct regular team meetings to communicate targets, performance feedback, and process updates.
  • Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
  • Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
  • Handle escalated customer issues or complaints, ensuring timely and effective resolution.

About Us:

SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED is a multinational BPO company looking for talented individuals to join our team.

Requirements:

  • Bachelor's degree.
  • Minimum of 3 years of overall experience in the BPO industry.
  • At least 1 year of experience as a Team Leader in a BPO setup.
  • Excellent leadership skills with the ability to inspire and motivate a team.
  • Strong knowledge of BPO operations, processes, and industry best practices.
  • Proven track record of meeting or exceeding targets and driving performance improvement.
  • Exceptional communication skills, both written and verbal.
  • Strong analytical and problem-solving abilities.

Salary:

The estimated salary for this role is ₹4.2 lakhs per annum, depending on location and experience.



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