Customer Success Operations Leader

3 days ago

Erode, Tamil Nadu, India beBeeExcellence Full time ₹ 90,00,000 - ₹ 1,20,00,000
Operational Excellence and Customer Success Professional

This position is responsible for driving Operational Excellence, Project Management, Data Analysis, and KPI Improvement in the Cards Customer Success vertical. The role will serve as the primary liaison between internal teams and banks to ensure smooth operations process, compliance, and continuous performance improvement.

Job Responsibilities:

  • Monitor and address day-to-day operational issues between internal teams and banks.
  • Act as the SPOC for banks for operational queries and escalations.
  • Drive performance improvement for major banks through root cause analysis (RCA) and targeted interventions.
  • Provide both online and offline support to banks for operational issues, daily Cards scheme process improvements.
  • Conduct bank training sessions on systems, processes, and product awareness.

Skills and Qualifications:

  • Strong technical and data analysis skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Strong client relationship management capabilities.
  • Advanced skills in Excel (data analysis, pivot tables, charts).
  • Excellent PowerPoint / Power BI presentation skills.
  • Strong communication, drafting, and presentation skills.

Benefits:

At our organization, you'll be part of a purpose-driven team shaping the future of digital payments in India and beyond. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion.

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