Customer Success Advocate

2 days ago


Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our organization. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to work in a dynamic environment.

Key Responsibilities:

  • Engage with customers proactively to provide exceptional service and support.
  • Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
  • Address customer queries and resolve issues efficiently with a focus on retention and growth.
  • Leverage sales acumen to identify opportunities for upselling and cross-selling.
  • Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications:

  • Bachelor's degree in any field.
  • Fluency in English and Hindi (mandatory).
  • Additional proficiency in other Indian languages is an added advantage.
  • Strong interpersonal skills with a customer-centric approach.
  • Fresher and experienced candidates are welcome to apply.
  • Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process:

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Employment Details:

  • Rotational shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • Working days: 6 days a week.


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