Quality and Process Excellence Manager
1 month ago
We are seeking a highly skilled Quality and Process Excellence Manager to join our Operations team at Epifi. As a key member of our team, you will be responsible for leading the Quality and Process Excellence charter across multiple areas, including User risk, Wealth ops & Area operations.
Key Responsibilities
Setup and monitor quality scorecards at individual and queue level, and plan preventive and corrective measures to mitigate impact.
Establish robust processes to detect MOs through transaction patterns and other user risk signals to help with fraud detection and prevention.
Manage a team of quality analysts and monitor their overall throughput and other KPIs.
Prepare and publish periodic reports to keep stakeholders updated on the state of quality metrics.
Collaborate with the user risk team and other relevant departments to ensure a holistic approach to process design and quality assurance.
Requirements
Strong understanding of quality management principles and processes.
Excellent leadership and communication skills.
Ability to analyze complex data and identify areas for improvement.
Experience with process design and improvement methodologies such as Value Stream mapping, Kaizen and lean Six Sigma.
What We Offer
Opportunity to work with a highly innovative and secure financial hub for a digital-first generation.
Collaborative and inclusive work environment.
Competitive salary and benefits package.
Selection Process
Once we have your application, our Talent team will review and reach out if we find your profile/portfolio suited for the current requirements. Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.
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