Corporate Training Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Corporate Training Specialist

This role focuses on Behavioural & Leadership development for operational and support staff employees. The ideal candidate will have experience in delivering Soft Skills Training & Leadership Development.

Main Responsibilities:

  • Providing internal training to frontline and middle management team members for the different TELUS Digital programs.
  • Supporting the planning, promotion, and logistics of courses that will be provided internally according to departmental guidelines.
  • Providing training to support staff and operation teams.
  • Supporting the Learning & Development Manager with the preparation and follow-up of internal and/or external training programs.
  • The administrative tasks of reporting and documentation related to any type of training, either internal or external.

The L&D facilitator will also be responsible for supporting educational programs and coordinating any related activities if needed. Liaising with external training providers for ongoing or upcoming training initiatives.

Key Skills and Qualifications:

  • Leadership
  • Emotional intelligence and professional maturity
  • Effective communication skills
  • Adaptability to change
  • Creativity and innovation
  • Excellent interpersonal relationships
  • Analytical, problem-solving and decision-making skills
  • Strong sense of urgency and commitment
  • Proven proactivity
  • Vendor Management
  • Learning program measurement

Knowledge Requirements:

  • English - B2 or above
  • GSuite /MS Office - Advanced
  • Training material development - Desirable

Studies & Experience:

  • Mandatory:
    • Minimum of 8-10 years overall work experience
    • Minimum of 8-10 years of work experience as a L&D Training Facilitator
  • Desirable:
    • Graduated in any discipline
    • Training experience with international BPOs
    • Experience in Operations/Customer Experience/ Service Delivery

Telus Digital prioritises human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

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