Salesforce Business Analyst

3 weeks ago


Noida, Uttar Pradesh, India Infrabyte Technology Solution Pvt Ltd Full time

About This Role

Infrabyte Technology Solution Pvt Ltd is seeking a highly skilled Salesforce Business Analyst to join our team. As a Business Analyst, you will play a crucial role in facilitating requirements development sessions with our customers, gaining an understanding of their current state processes and technology in the CRM space, and supporting implementation work that follows.

  • Main Responsibilities:
    • Work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com.
    • Build a clear requirements development strategy for each customer engagement.
    • Lead discovery workshops, which includes the facilitation and solution presentations.
    • Document requirements in User Story format.
    • Perform business process modelling, user experience modeling, and basic technical architecture diagramming.
    • Present to executive level audiences as well as technical teams.
    • Participate and guide customers through user acceptance test planning and execution.

Requirements

• 3+ years of experience in the industry, with expertise in Sales cloud, Services cloud, and Marketing cloud.

• Strong understanding of Salesforce capabilities and limitations, with the ability to clearly communicate those to customers.

• Excellent communication and presentation skills, with the ability to present complex information to both C-level audiences and developer communities.

• Hands-on experience implementing Salesforce.com functionality and ability to act as a knowledgeable liaison between technical teams, testing teams, and business stakeholders during the implementation phase.



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