Salesforce Business Analyst Lead

4 weeks ago

Noida, Uttar Pradesh, India EXL Full time

Job Title: Salesforce Business Analyst Lead

Job Summary:

We are seeking a highly skilled Salesforce Business Analyst Lead to join our team at EXL. The ideal candidate will have a strong background in Salesforce administration and a proven track record of leading teams to deliver successful projects.

Key Responsibilities:

  • Analyze and optimize end-to-end Salesforce processes to enhance efficiency and effectiveness.
  • Monitor Salesforce trends, capabilities, and best practices to ensure Industry Best Practice at EXL.
  • Manage Salesforce initiatives and changes from conception to deployment.
  • Work with stakeholders to gather, analyze, validate, and document business requirements for Salesforce changes.
  • Translate business requirements into functional and non-functional specifications, user stories, and acceptance criteria.
  • Organize UAT Testing to ensure changes are deployed correctly in Salesforce.
  • Create and execute change management plans to enable users on all Salesforce changes.
  • Organize and maintain process and training documentation.
  • Provide training and support to all Salesforce users.
  • Assist with shaping the roadmap to elevate Salesforce to a top-tier level at EXL.
  • Develop and maintain sales reports, dashboards, and key performance indicators (KPIs) and communicate sales performance.
  • Ensure Data integrity, quality, and consistent metrics.
  • Manage workload for Salesforce daily administration.
  • Manage inbound queries and workload related to Salesforce and meet agreed service levels.
  • Identify and track defects, work with appropriate teams for resolution.
  • Increase Sales Reps' efficiency with accounts, leads, opportunities, and time management.
  • Lead, develop, and inspire sales acceleration team.
  • Work with Growth office on transformational projects.

Requirements:

  • B. Tech and MBA from a reputed college.
  • Must have 5 years + of experience in Sales Operations, preferably working in a global organization.
  • Must have managed a team.
  • Advanced knowledge of Salesforce, Salesforce Administrator certification is required.
  • Salesforce configuration and development experience.

Preferred Skills:

  • Experience with CRMA, Revenue Intelligence, Einstein desirable.
  • Experience with Project delivery.
  • Strong analytical and problem-solving skills, with proficiency in Excel, SQL, and BI tools.
  • Demonstrated experience of managing multiple stakeholders.
  • Proficient with MS PowerPoint, MS Excel.
  • Excellent verbal and written communication skills, influencing and presentation skills.
  • Passion for sales and customer success.
  • Knowledge of sales methodologies, processes, and metrics.
  • Ability to work in a fast-paced and dynamic environment, with a high degree of autonomy and accountability.

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