Expert Technical Support Specialist

13 hours ago

Tiruppur, Tamil Nadu, India beBeeApplication Full time ₹ 10,00,000 - ₹ 18,00,000
Application Support Role

We are seeking a skilled Application Support professional to join our team. This role will be responsible for delivering high-quality support services to our customers.

  • This position requires strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
  • Excellent communication skills are essential, both written and verbal.
Key Responsibilities:
  • Provide application support to customers via phone, email, or other communication channels.
  • Analyze and resolve technical issues related to banking and fintech applications.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Document troubleshooting steps and solutions in our knowledge base.
Requirements:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Familiarity with incident and ticketing tools (e.g., Jira, ServiceNow).
  • Understanding of SQL and basic database query writing for issue analysis.
Nice to Have:
  • Experience working in an Agile or DevOps environment.
  • Familiarity with payment systems, banking protocols, or integration interfaces.

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