Service Excellence Manager

1 month ago


Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

At MASTER MIND CONSULTANCY, we're seeking a Service Excellence Manager to lead our operations and drive continuous improvement. As a key member of our team, you'll be responsible for managing and analysing performance metrics, identifying areas for improvement, and implementing process enhancements. You'll work closely with internal partners and external customers to ensure seamless collaboration and high-quality services.

We're looking for a strategic and analytical thinker who can provide leadership and guidance to our team. Your expertise in process improvement, technology, and data-driven management will be invaluable in driving our business forward. You'll also be responsible for developing and maintaining strong working relationships with key stakeholders, identifying and resolving complex operational problems, and providing coaching and feedback to team members.

As a Service Excellence Manager, you'll have the opportunity to make a real impact on our organisation's success. You'll work closely with our leadership team to develop and implement strategic initiatives, drive cross-functional collaboration, and embed a culture of continuous improvement. Your focus on building capability and developing talent will be essential in ensuring our team's long-term success.

In this role, you'll have the chance to leverage your expertise in service delivery, continuous improvement, and supply chain management to drive business growth and excellence. We're looking for someone who is passionate about delivering high-quality services, driving innovation, and leading a team to success. If you're a motivated and results-driven leader, we'd love to hear from you

Salary: $80,000 - $110,000 per annum, depending on experience.

Benefits include a comprehensive salary package, career development opportunities, and a dynamic work environment. If you're interested in this exciting opportunity, please submit your resume for consideration.

Required skills and qualifications include:

  • Strong leadership and management skills
  • Experience in service delivery, continuous improvement, and supply chain management
  • Excellent analytical and problem-solving skills
  • Ability to work collaboratively with internal partners and external customers
  • Strong communication and interpersonal skills

Benefits of working at MASTER MIND CONSULTANCY include:

  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Competitive salary package and benefits
  • Access to training and development programs


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