Delivering Excellence in IT Services
4 days ago
About Us
NCS Group is a leading technology services firm with a strong presence in Asia Pacific.
We partner with governments and enterprises to advance communities through technology.
Our team of 12,000 experts delivers differentiated and end-to-end technology services to clients.
Job Description
As a Delivery Excellence Senior Associate, you will drive CMMI, ISO, and ITIL practices.
You will work with senior executives, peers, and partners to build trust and focus on mutual success.
Responsibilities
- Institutionalize processes, methodologies, and tools across the organization.
- Align the delivery center to common practices and technology defined by GDN centers.
- Participate in process definition at regional and global levels.
- Drive efforts to align to global standards for processes.
- Support the project on core delivery activities.
Requirements
- 7-9 years of IT Delivery Excellence experience in Tier 1 MNCs in India.
- Experience in driving agile processes and methodologies.
- Agile certification preferred.
Your Role
You will lead incident resolution, facilitate root cause analyses, and drive proactive improvements to optimize performance and meet SLAs.
Enjoy the thrill of providing off-hours support on rotation.
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