Delivering Excellence in IT Services

4 days ago


Pune, Maharashtra, India NCS Group Full time

About Us

NCS Group is a leading technology services firm with a strong presence in Asia Pacific.

We partner with governments and enterprises to advance communities through technology.

Our team of 12,000 experts delivers differentiated and end-to-end technology services to clients.

Job Description

As a Delivery Excellence Senior Associate, you will drive CMMI, ISO, and ITIL practices.

You will work with senior executives, peers, and partners to build trust and focus on mutual success.

Responsibilities

  • Institutionalize processes, methodologies, and tools across the organization.
  • Align the delivery center to common practices and technology defined by GDN centers.
  • Participate in process definition at regional and global levels.
  • Drive efforts to align to global standards for processes.
  • Support the project on core delivery activities.

Requirements

  • 7-9 years of IT Delivery Excellence experience in Tier 1 MNCs in India.
  • Experience in driving agile processes and methodologies.
  • Agile certification preferred.

Your Role

You will lead incident resolution, facilitate root cause analyses, and drive proactive improvements to optimize performance and meet SLAs.

Enjoy the thrill of providing off-hours support on rotation.



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