Operations Team Lead – Service Excellence

5 days ago


Pune, Maharashtra, India Gallagher Full time

About the Role

This is an exciting opportunity to join Gallagher Service Center LLP as a key member of the Non voice Service Team.

As a Team Lead, you will be responsible for understanding operational requirements, researching best practices, and assisting with the design and implementation of new processes and tools.

You will cultivate a team environment that provides exceptional customer service and ensure all staff members perform at a consistently high level.

Key responsibilities include motivating team members, instilling accountability, and achieving results.

You will also be responsible for monitoring the effectiveness of a team of Process Associates, preparing MIS reports, and interacting with customers to manage their queries.

Requirements

  • Graduate/Post Graduate in Commerce with a good academic record (50% or above)
  • Excellent communication skills (Verbal and Written)
  • Strong analytical skills
  • Minimum 4 years of post-qualification experience in BPO/KPO industry
  • 1 year of experience as a TL and currently designated as a TL
  • Assistant manager/Team leader role experience for at least 18 months
  • Exposure to handling 15-20 FTEs
  • International non-voice background

What We Offer

Gallagher Service Center LLP offers a dynamic and challenging work environment with opportunities for growth and development.

We are looking for an experienced Team Lead who can contribute to our team and help us achieve our goals.


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