IT Service Management Specialist

1 week ago

Bhavnagar, Gujarat, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: ServiceNow Engineer

We seek a skilled ServiceNow Certified Professional to design, develop and implement custom applications, workflows and integrations to support business process automation and enhancement in IT service management.

Key Responsibilities:
  • Developing, configuring and customizing the ServiceNow platform to meet business requirements in IT service management, IT asset management and IT operations management.
  • Writing clean, efficient and maintainable code to support implementation.
  • Expertise in ServiceNow Discovery, MID Server and CMDB ensuring accuracy, health and integration with discovery tools.
  • Supporting integrations between ServiceNow and third-party systems ensuring seamless data flow and process automation.
  • Providing technical expertise in incident, problem, change, request, asset and operations management within the ServiceNow ecosystem.
  • Monitoring platform performance, troubleshooting issues and recommending improvements for scalability and efficiency.
  • Documenting technical solutions, configurations and standard operating procedures.
  • Staying current with ServiceNow releases, features and best practices to drive continuous improvement.

Qualifications include ServiceNow Certified System Administrator required, minimum one certification in IT service management, IT asset management or IT operations management. 3-6 years of hands-on experience implementing and supporting ServiceNow modules, strong knowledge of CMDB, Discovery, Service Mapping and integrations, experience with scripting (JavaScript, Glide API) and workflow automation within ServiceNow, excellent problem-solving, analytical and communication skills, ability to work independently and collaboratively with cross-functional teams.

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