Network Security Specialist

1 week ago

Aligarh, Uttar Pradesh, India beBeeFirewall Full time ₹ 15,00,000 - ₹ 20,00,000
Firewall Support Role

We are seeking a highly skilled Firewall Support Engineer to join our team. As a Firewall Support Engineer, you will play a critical role in providing exceptional customer service for a fast-paced multitasking service desk environment that supports remote access internet VPN products, managed security and network services, Software as a Service Products (SaaS), with high first call resolution.

The ideal candidate will have excellent technical skills, including knowledge and experience with network protocols and concepts, as well as hands-on experience with Meraki and Fortinet firewalls.

  • Main Responsibilities:
  • Phone/Chat/Email Support: Apply handling processes consistently, log and track all communications received into the ticketing system, establish a quality working relationship with customers, follow defined standards to resolve specific problems, follow defined standards to collect and follow up on escalated issues, escalate issues within the defined standards.
  • Level I Support: Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing online applications, or interacting with internal and external support groups, troubleshoot and resolve hardware, software, and communications issues by interacting with application end users, application engineers, system engineers, and hardware/software vendors.
  • Ongoing Improvement:
  • Meet individual metrics for Level 1 Support Engineer, identify and suggest process improvements as they arise, participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
  • Required Skills:
  • Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCP/IP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs, ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark), effective interpersonal and consulting skills to align customer needs to tactical and strategic solutions, hands-on experience with Meraki and Fortinet firewalls.
  • Ability to effectively collaborate in a dynamic team environment, firewall implementation and support, installing managed network solutions including Fortinet firewalls, making changes to firewalls in support of customer's needs, solving technical customer issues around firewalls, filtering, IP networking, routing, VPNs, and application connectivity.
Benefits

This is an exciting opportunity to work with a leading cybersecurity company, offering a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

In addition, we offer ongoing training and development opportunities to help you grow your career and stay up-to-date with the latest industry trends.

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

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