Security Network Specialist

2 days ago


Aligarh, Uttar Pradesh, India beBeeNetwork Full time ₹ 18,00,000 - ₹ 20,10,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service for our loyal customers.

This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

  • Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
  • Thoroughly analyze and investigate customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis.
  • Report and follow up with engineering and development to address and resolve product issues.
  • Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
Required Skills and Qualifications:
  • A Fortinet Certified Professional (FCP) or CCNA/CCNP certified candidate.
  • A good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
  • Strong troubleshooting and problem-solving skills in various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • A working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or any similar language will be an added advantage.
  • Exemplary skills in oral and written communication, including the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.
  • 6 + years of experience in the computer networking or security industry.
Benefits:

We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Ambitious professionals from all backgrounds and identities are encouraged to apply.



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