IT Operations Lead
3 weeks ago
Job Title : IT Operations Manager
Job Overview :
GMP is a pioneer in Interoperable Smart Parking, connecting stakeholders on a common platform. As a high-growth team expands globally, this position offers a unique opportunity to establish a high-performance Tech Ops team and lead the development of Standard Operating Procedures (SOPs).
Key Responsibilities :
- Team Leadership : Build and manage a high-performing Tech Ops team, establishing objectives, providing feedback, and driving career development.
- SOPs Development : Lead regular SOPs development exercises to cover all on-ground scenarios.
- Day-to-Day Operations : Manage shift operations, ensuring SLA commitments are met, and monitor critical applications for proactively notifying deviations.
- Client Escalations : Handle client escalations, provide solutions to incidents, and deliver summary reports to customers.
- Problem-Solving : Diagnose software, hardware, networking, and systems failures, and improve SOPs automation with tech teams.
- Communication : Communicate across organizational boundaries, from engineers to CXOs, and lead review meetings with internal and external stakeholders.
- Skills : Team Management, Communication and Stakeholder Management, Logical Thinking, Problem-Solving, ITIL framework knowledge, Agile methodology experience, and knowledge of IT environments and ticketing tools.
Requirements :
- Experience with managing IT environments.
- Knowledge of ITIL framework.
- Knowledge on Agile methodology.
- Experience with managing teams.
- Good verbal and written communication skills.
About Us :
GMP has established itself as a pioneer in Interoperable Smart Parking. This is an opportunity to be part of a high-growth team with a global footprint.
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