IT Operations Lead

3 weeks ago


Bengaluru, Karnataka, India Get My Parking Full time

Job Title : IT Operations Manager

Job Overview :

GMP is a pioneer in Interoperable Smart Parking, connecting stakeholders on a common platform. As a high-growth team expands globally, this position offers a unique opportunity to establish a high-performance Tech Ops team and lead the development of Standard Operating Procedures (SOPs).

Key Responsibilities :

  1. Team Leadership : Build and manage a high-performing Tech Ops team, establishing objectives, providing feedback, and driving career development.
  2. SOPs Development : Lead regular SOPs development exercises to cover all on-ground scenarios.
  3. Day-to-Day Operations : Manage shift operations, ensuring SLA commitments are met, and monitor critical applications for proactively notifying deviations.
  4. Client Escalations : Handle client escalations, provide solutions to incidents, and deliver summary reports to customers.
  5. Problem-Solving : Diagnose software, hardware, networking, and systems failures, and improve SOPs automation with tech teams.
  6. Communication : Communicate across organizational boundaries, from engineers to CXOs, and lead review meetings with internal and external stakeholders.
  7. Skills : Team Management, Communication and Stakeholder Management, Logical Thinking, Problem-Solving, ITIL framework knowledge, Agile methodology experience, and knowledge of IT environments and ticketing tools.

Requirements :

  • Experience with managing IT environments.
  • Knowledge of ITIL framework.
  • Knowledge on Agile methodology.
  • Experience with managing teams.
  • Good verbal and written communication skills.

About Us :

GMP has established itself as a pioneer in Interoperable Smart Parking. This is an opportunity to be part of a high-growth team with a global footprint.



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