Technical IT Operations Lead
4 weeks ago
Job Title: Technical IT Operations Lead
Job Summary:
A position of IT Operations Specialist for Techdata Authoring & Production has been opened within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services. As a Technical IT Operations Lead, you will join the Technical data Authoring & Production product in charge of the applications portfolio allowing Airbus and Airlines to author, publish and consult the right Maintenance Information for the right Aircraft depending systems and parts installed on each aircraft.
Key Responsibilities:
- Coordinate with all required stakeholders to investigate, follow-up and deploy fix in case of incidents.
- Report to local technical team leader from Airbus India and to the TechData Authoring & production product Owner.
- Support operational activities to secure Technical data production in time and Incident management at the level expected.
- Analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations.
- Reschedule jobs in Control-M, manage Data change requests and execute some tools to maintain the system up-to-date and running on performance and quality.
Requirements:
- Master Degree in Computer Science, Computer Engineering, Information Technology or relevant field with 10-15 years of total experience in Information Technology.
- Strong experience in project management, team organization and capability to lead a team of 5-10 people of IT operation specialist and technical architects.
- Capacity to understand technical and operational Systems (SAP, Linux, monitoring ...) in order to operationally support the applications.
- Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis ...).
Success Metrics:
- Consistently ensure the respect application SLA (99.5%) and Mean Time To Resolve incident (< 4.3 days,...
- Achieve customer satisfaction.
- Ability to understand the business potential of applications and provide insight to internal clients.
Company: Airbus India Private Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
Job Description:
A position of IT Operations Specialist for Techdata Authoring & Production has been opened within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services.
As a Technical IT Operations Lead, you will join the Technical data Authoring & Production product in charge of the applications portfolio allowing Airbus and Airlines to author, publish and consult the right Maintenance Information for the right Aircraft depending systems and parts installed on each aircraft.
Key Responsibilities:
- Coordinate with all required stakeholders to investigate, follow-up and deploy fix in case of incidents.
- Report to local technical team leader from Airbus India and to the TechData Authoring & production product Owner.
- Support operational activities to secure Technical data production in time and Incident management at the level expected.
- Analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations.
- Reschedule jobs in Control-M, manage Data change requests and execute some tools to maintain the system up-to-date and running on performance and quality.
Requirements:
- Master Degree in Computer Science, Computer Engineering, Information Technology or relevant field with 10-15 years of total experience in Information Technology.
- Strong experience in project management, team organization and capability to lead a team of 5-10 people of IT operation specialist and technical architects.
- Capacity to understand technical and operational Systems (SAP, Linux, monitoring ...) in order to operationally support the applications.
- Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis ...).
Success Metrics:
- Consistently ensure the respect application SLA (99.5%) and Mean Time To Resolve incident (< 4.3 days,...
- Achieve customer satisfaction.
- Ability to understand the business potential of applications and provide insight to internal clients.
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