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IT Operations Lead
1 month ago
At Conduent Business Services, we are seeking a highly skilled IT Operations Lead to join our team. In this role, you will be responsible for supporting EAS solutions hosted on-prem and on the cloud.
- As an IT Operations Lead, you will implement standardized processes across teams, participate in major incident resolution, drive process optimization, and improve operational metrics.
- You will also communicate effectively with team members and customers through strong verbal, written, and interpersonal skills, and remain flexible to changes in priorities with the ability to multi-task.
The ideal candidate will have experience in Incident Management or Problem Management, knowledge of ITIL processes, excellent troubleshooting skills, and the ability to multi-task and prioritize conflicting demands.
A University or college degree in a relevant discipline, ITIL Certification, and 5+ years' experience in Application Support are required for this position.
We offer a competitive salary range of $85,000 - $110,000 per year, depending on location and experience.
In addition to your base salary, you will also be eligible for benefits such as health insurance, retirement plan, and paid time off.
