Senior IT Operations Lead
3 weeks ago
**Job Title:** Senior IT Operations Lead
**Company Overview:** Ssquad is a pioneering organization that delivers cutting-edge IT solutions. We are seeking an accomplished Senior IT Operations Lead to join our team.
**Salary:** ₹90,00,000 - ₹1,40,00,000 per annum (including bonuses and benefits)
**Job Description:**
About the Role:The Senior IT Operations Lead will be responsible for overseeing the delivery of high-quality IT services to internal and external stakeholders. This role ensures that IT services meet agreed-upon service levels, align with business goals, and adhere to industry best practices.
Key Responsibilities:- Oversee end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.
- Develop and maintain service delivery plans and processes.
- Monitor service performance and identify areas for improvement.
**Required Skills and Qualifications:**
- Bachelor's degree in information technology, Computer Science, or a related field.
- Minimum 8+ years in IT service delivery or IT management roles.
- Proven experience in managing teams and working in client-facing environments.
**Benefits:**
- Competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
**Location:** Initially in Bangalore, after completing probation period moved to Malaysia.
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