Automotive Service Operations Manager

14 hours ago

Nagpur, Maharashtra, India beBeeVehicle Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Vehicle Service Operations Manager

The primary role of the Vehicle Service Operations Manager is to oversee and manage the day-to-day activities of a vehicle service workshop. This involves planning, organizing, and controlling all service operations to ensure timely delivery of high-quality repairs.

Key Responsibilities:

  1. Service Delivery and Quality Control
  • Operational Efficiency
  • Maintain a smooth workflow by allocating jobs to technicians and monitoring progress.
  • Tool and Equipment Management
  • Ensure availability of necessary tools, equipment, and infrastructure for efficient operations.
  1. Quality Assurance and Improvement
  • Service Standards Compliance
  • Adhere to established quality standards in all service work.
  • Productivity Enhancement
  • Analyze and improve workshop productivity and efficiency.
  1. Customer Service and Relations
  • Customer Complaint Resolution
  • Address customer concerns promptly and professionally.
  • Communication and Transparency
  • Foster open communication with customers regarding repairs and costs.
  1. Team Leadership and Development
  • Team Motivation and Performance
  • Lead, train, and motivate service advisors, technicians, and support staff.
  • Performance Evaluation and Training
  • Conduct regular performance reviews and technical training sessions.
  1. Reporting and Compliance
  • Service Performance Reports
  • Prepare and share daily, weekly, and monthly service performance reports.
  • Policies and Regulations
  • Ensure adherence to company policies, processes, and statutory regulations.

In this challenging yet rewarding role, you will have the opportunity to make a significant impact on the success of our organization while developing your skills and expertise as a professional vehicle service operations manager.

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