Isprava Team Lead

2 weeks ago


Mumbai, Maharashtra, India Isprava Hospitality Pvt. Ltd. Full time

Job Title: Team leader for the Rental Sales department.

About Us:
Lohono Stays is a leading luxury villa rental company that offers an exclusive selection of premium vacation homes in the most sought-after destinations.

Key Responsibilities:
- Developing objectives for the sales team day-to-day activities.
- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.).
- Collecting and analyzing statistics (sales, customer service metrics etc.).

Requirements and Skills:
- Proven experience as call center manager or similar position.
- Must know shrinkage, roster management, and attrition calculations.
- Experience in customer service or sales is required.
- Knowledge of performance evaluation and customer service metrics.
- Solid understanding of reporting and budgeting procedures.
- Experience in basic metrics analysis.
- Proficient in MS Office and call center equipment/software programs.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with a problem-solving ability.
- Positive and patient.

What We Offer:
- A dynamic and challenging work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.



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