Strategic Operations Specialist

2 weeks ago

Dindigul, Tamil Nadu, India beBeeExcellence Full time ₹ 15,00,000 - ₹ 20,10,000
Job Title:

Sr. Operational Excellence Manager



Job Description:

The Sr. Operational Excellence Manager will lead the operational excellence vertical for cards customer success, focusing on process improvement, project management, data analysis, and KPI enhancement. The role will serve as a primary liaison between internal teams and banks to ensure smooth operations processes, compliance, and continuous performance improvement.



Required Skills & Qualifications:

Operational Excellence:

  • Monitor and address day-to-day operational issues between internal teams and banks.
  • Drive performance improvement through root cause analysis (RCA) and targeted interventions.
  • Provide online and offline support for operational issues, daily cards scheme process improvements.
  • Maintain oversight on the Process Advisory Group to act as a center of expertise for operational excellence.

Compliance & Dispute Management:

  • Ensure accurate and timely compliance follow-ups, including dispute resolution and penalty processing.
  • Advise on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements.

Data Analysis & Reporting:

  • Conduct advanced data analysis to identify operational bottlenecks and performance gaps.
  • Prepare Excel dashboards and performance reports for leadership and bank reviews.

Knowledge Sharing & Capability Building:

  • Create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills.
  • Organize and facilitate staff and bank training programs.


Benefits:

At our organization, you'll be part of a purpose-driven group shaping the future of digital payments in India and beyond. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion.



Others:

Why join us? You'll have the opportunity to work on cutting-edge projects that directly impact millions. Our focus on employee well-being, continuous learning, and collaborative success makes us more than just a workplace – it's a platform to grow, contribute, and make a meaningful difference.

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