Senior Business Partner

2 weeks ago

Pune, Maharashtra, India beBeeClient Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

As a key member of our team, you will be responsible for managing client relationships and delivering high-quality service. This includes acting as an escalation point between clients and support desks, developing strong working relationships with assigned clients and FIS, and managing the service delivery component of the client relationship.

You will conduct regularly scheduled status calls with clients to discuss important key service topics, review projects in their queue, and discuss available service offerings. Additionally, you will own and work on urgent and escalated tickets/issues for clients, monitor monthly service level/availability management reports, and identify possible trends in service level agreement (SLA) misses.

What We Are Looking For:

  • Experience in a client service management/service delivery management role
  • Experience of working in BFSI sector - exposure to reconciliations mandatory
  • Knowledge of IntelliMatch - required
  • Knowledge of Technical Support required
  • Product Support experience is an added benefit
  • Good Excel and presentation skills
  • Good working knowledge of FIS systems as well as the industries in which FIS competes

Qualifications:

  • Bachelor's degree in engineering or related field or the equivalent combination of education, training, or work experience
  • ITIL certification preferred

We offer a competitive compensation package and opportunities for growth and development.

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