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Agent Support Specialist
2 weeks ago
As a skilled customer support professional, you will be responsible for resolving complex issues via various communication channels in a timely and efficient manner. Your primary goal is to deliver exceptional customer service while maintaining adherence to established quality standards.
Key Skills and Qualifications:
- Excellent verbal and written communication skills
- Typing speed of at least 60-80 WPM
- Troubleshooting expertise with complex issues and SOP documents
- Support experience with methodologies, case lifecycles, and analytical skills
- Familiarity with ticketing tools and ITIL knowledge
Bonus Requirements:
- At least 6 months of experience in infrastructure, storage, or service desk roles
- Hands-on experience with Google products (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet)
- Google Workspace Administrator certification is highly advantageous