Contact Center Operations Manager

5 days ago

Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 4,50,000 - ₹ 5,50,000
Job Overview

We are seeking a highly skilled and experienced leader to manage the end-to-end operations of our contact center site. This is an exciting opportunity for a results-driven professional to drive revenue growth, optimize human resource utilization, and ensure compliance with regulatory frameworks.

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  • Main Responsibilities:
  • Lead and manage daily operations of the contact center site to deliver high-quality service to customers.
  • Develop and implement strategies to drive revenue growth through cross-sales initiatives and achieve sales targets.
  • Optimize workforce planning, performance management, and employee productivity to maximize efficiency.
  • Maintain adherence to compliance frameworks, regulatory guidelines, and industry standards.
  • Collaborate with stakeholders to resolve operational challenges, improve service efficiency, and enhance customer experience.

Required Skills and Qualifications:

  • Proven leadership experience in contact center operations or a related field.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Able to analyze data, identify trends, and make informed decisions.
  • Familiarity with compliance frameworks, regulatory guidelines, and industry standards.
  • Strong business acumen, strategic thinking, and ability to drive revenue growth.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth of our organization.
  • Competitive compensation package, including salary, bonuses, and benefits.
  • Professional development opportunities to enhance skills and knowledge.

What We Offer:

  • A supportive and inclusive work environment that fosters collaboration and innovation.
  • Flexible working arrangements to balance work and personal life.
  • Recognition and rewards for outstanding performance and contributions.

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