Donor Information Specialist

3 days ago

Madurai, Tamil Nadu, India beBeeDonor Full time ₹ 6,00,000 - ₹ 8,50,000

Job Summary

The Donor Processing Coordinator is a multifaceted role covering donor processing, quality control, communication and various office tasks.

Deliver superior customer service to members/donors through multiple channels. Research and respond to questions, complaints, concerns and issues relating to administration and compliance requirements of clubs, districts or multiple districts in a timely manner.

Collaborate with headquarters, ISAME, Accounting, Operations teams on donor entry, quality control queues and recognition processing. Support the promotion and development of initiatives through various communication methods.

Main Responsibilities
  1. Process donation and recognition information via data entry. Assemble related documentation and ensure it is properly indexed and linked with payment data. Conduct quality assurance on all India donation data entry and ensure data integrity.
  2. Resolve donor processing product or service issues by clarifying the issue, determining the cause and selecting/relaying the best solution to resolve the issue.
  3. Communicate effectively with Lion members, leaders and headquarters staff/departments, and vendors to resolve concerns within set turn-around times.
  4. Maintain accurate monitoring reports (MIS) and submit them in a timely manner.
  5. Conduct research and analysis of NGOs or charitable organizations to maintain current awareness of industry best practices.
  6. Ensure legal, financial compliance and audit requirements are met.

Required Skills and Qualifications

  • Bachelor's or master's degree in a relevant field such as business administration, social services, etc.
  • Minimum of 3-5 years of related experience in office 365, account receivables administration, grants, etc.
  • Ability to learn new processes and rapidly adapt to changing priorities.
  • Comfort with operating in multiple databases with comprehension and accuracy.
  • Good in MS Excel, eye for detail.

About This Opportunity

This is an excellent opportunity to make a meaningful impact in the world. If you have the skills and qualifications required for this position, we encourage you to apply.

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