Order Cycle Coordinator

6 days ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000
Job Overview

The primary objective of this role is to provide exceptional customer service and manage the entire order cycle from receipt to delivery.

This encompasses reviewing and validating customer enrollment in SAP, as well as inducing them on company policies and processes. Additionally, invoicing activities will be performed for all segment distributors and customers of the lubricant division.

  • Key responsibilities include reviewing and validating customer enrollment in SAP
  • Inducing customers on company policies and processes
  • Managing the entire order cycle, including receipt, confirmation, invoicing, and delivery
  • Acknowledging customer orders within 24 hours and providing delivery information within 72 hours
  • Performing invoicing activities for all segment distributors and customers of the Lubricant division
  • Bridging the gap between demand and supplies through systematic processing of orders and active coordination
  • Timely reviewing open orders and taking appropriate actions to service all orders
  • Ensuring all schemes, prices, and cash discounts are captured correctly on invoices as per policy
  • Providing payment adjustments to the Corporate Affairs (Accounts) team on a regular basis to avoid order blocks due to open items or overdues
  • Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow
  • Following up with accounts for release of credit/debit notes
Required Skills and Qualifications

To excel in this position, candidates should possess:

  • A Bachelor's degree with exposure to accountancy and proficiency in MS Office
  • Min. 3 years' experience in customer handling
  • Strong communication skills and customer service orientation
  • Troubleshooting and multi-tasking skills


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