Customer Service Expert

4 weeks ago


Bengaluru, Karnataka, India Mintobay Full time

We are seeking a dedicated and customer-focused individual to join our team as an Ecom Customer Service Representative at Mintobay. As a key member of our support team, you will play a crucial role in ensuring our customers have a seamless and enjoyable shopping experience on our platform.

Key Responsibilities:
  • Customer Support: Provide prompt and courteous assistance to customers via various communication channels.
  • Issue Resolution: Address customer inquiries, concerns, and issues with empathy and professionalism, aiming for first-contact resolution.
  • Product Knowledge: Stay well-informed about Mintobay's clothing collections, promotions, and policies to provide accurate and helpful information to customers.
  • Order Management: Assist customers with order placement, tracking, modifications, cancellations, and returns in accordance with company policies.
  • Feedback Handling: Collect and report customer feedback, suggestions, and complaints to improve the overall customer experience.

Requirements:

  • Candidates should possess: A high school diploma or equivalent; a Bachelor's degree in a related field is a plus.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Empathy and Problem-Solving Skills: The ability to empathize with customers' concerns and provide appropriate solutions, strong problem-solving skills, and the ability to think critically to resolve customer issues.
  • Flexibility and Adaptability: Ability to adapt to a fast-paced, dynamic environment and handle multiple tasks simultaneously.
  • Fashion Enthusiast: A genuine interest in fashion and clothing trends is a plus.

What We Offer:

  • Salary: An estimated annual salary of ₹2-3 Lacs.
  • Opportunities for Growth: Collaborative mindset and the willingness to work closely with cross-functional teams.
  • Supportive Work Environment: Proficiency in using customer support software, email, and other communication tools.


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