Atlassian Technical Solutions Professional

1 week ago

Allahabad, Uttar Pradesh, India beBeeSupport Full time ₹ 12,00,000 - ₹ 16,00,000

Role: Atlassian Jira Support Specialist

We are seeking an experienced professional to fill the position of Atlassian Jira Support Specialist.

The ideal candidate will possess strong communication skills with the ability to convey technical concepts effectively to diverse stakeholders.

  1. Strong communication skills with the ability to convey technical concepts effectively to diverse stakeholders.
  2. Extensive experience in administering Atlassian tools, including JIRA and Confluence (both Server and Cloud).

Responsibilities include:

  • Providing critical technical support during high-priority incidents by troubleshooting logs and resolving project-specific blockers.
  • Independently assessing and evaluating third-party Atlassian Marketplace plugins for optimal integration and functionality.
  • Designing, modifying, and optimizing JIRA workflows, screens, issue types, custom fields, schemes, and issue indexing.
  • Conducting in-depth analysis and documentation of existing functionalities to identify areas for improvement and efficiency gains.
  • Exhibiting a solutions-oriented mindset with a proactive approach to problem-solving.
  • Fostering effective knowledge sharing and collaboration with internal and external stakeholders to drive productivity and innovation.

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