Site Operations Coordinator
2 days ago
**Role Summary**
KBros Aristo Pvt Ltd is seeking a diligent Service Delivery Manager to oversee the coordination of service engineer schedules, assign tasks, and dispatch engineers to customer sites. The ideal candidate will possess excellent communication skills and the ability to manage work orders, ensure accurate documentation, and track progress.
Main Responsibilities
- Coordinate service engineer schedules and assign tasks to optimize service delivery.
- Manage work orders, ensure accurate documentation, and track progress to meet customer expectations.
- Serve as a primary point of contact for customers, addressing concerns and providing updates.
- Provide technical support and guidance to service engineers as needed.
- Monitor and ensure quality standards are met, addressing any issues or defects.
- Manage spare parts and inventory, ensuring adequate stock levels.
- Generate reports and analyze data to improve service efficiency and customer satisfaction.
- Supervise and mentor service engineers, conducting performance evaluations and training.
- Identify areas for process optimization and implement changes to enhance service delivery.
- Manage warranty claims, processing and tracking warranty-related repairs and maintenance.
- Ensure adherence to safety protocols, industry regulations, and company policies.
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