Site Operations Engineer

6 days ago


Bengaluru, Karnataka, India LinkedIn Full time

We are seeking a skilled Site Operations Engineer to join our team. In this role, you will be responsible for ensuring the maximum availability of our company platform. You will proactively and efficiently respond to alerts and resolve application, system, and network issues. Your strong communication skills and passion for open source technologies will be essential in this position.

Responsibilities:
  • Collaborate with engineering and non-engineering teams to maintain availability and performance SLAs of the application stack and infrastructure using homegrown and commercially available tools
  • Perform application/network/system troubleshooting to quickly resolve issues per documented procedures
  • Work with Site Engineering and Development teams to coordinate and communicate notifications and updates of issues affecting site availability/performance to customers and executive management
  • Develop tools to effectively monitor custom applications in a large-scale environment
  • Identify and automate repetitive tasks and processes to improve issue resolution time
  • Act as an effective team player that is able to work closely with peers and other operations or engineering teams
  • Showcase organizational skills with the ability to multitask in order to handle multiple tasks in an interrupt-driven, real-time environment
  • Work in a rotational shift, outside of regular working hours, including weekends
Basic Qualifications:
  • BA/BS Degree in Computer Science or related technical discipline
  • Experience with incident management and escalation process
  • Experience with Linux systems administration and/or DevOps
  • Experience with network concepts, IPv4/6, TCP/IP stack, and common Internet protocols (http, https, dns, ftp, etc.)
Preferred Qualifications:
  • 1+ years of experience in a technical operations or similar role
  • Experience in Shell Scripting and Python
  • Excellent interpersonal, analytical, and communication skills
  • Ability to clearly articulate problems and solutions
  • Good trouble-shooting and analysis skills
  • Experience in documentation and streamlining processes
  • Ability to review, recommend, and implement new processes


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