Site Operations Specialist
1 month ago
Job Summary
We are seeking a skilled Site Operations Specialist to join our team. As a Site Operations Specialist, you will be responsible for proactively and efficiently responding to alerts and resolving application, system, and network issues affecting our company platform and ensuring maximum availability.
Key Responsibilities
- Collaborate with engineering and non-engineering teams to maintain availability and performance SLAs of the application stack and infrastructure using homegrown and commercially available tools.
- Perform application/network/system troubleshooting to quickly resolve issues per documented procedures.
- Work with Site Engineering and Development teams, as well as coordinate/communicate/manage notifications and updates of issues affecting site availability/performance to customers and executive management.
- Develop tools to effectively monitor custom applications in a large-scale environment.
- Identify and automate repetitive tasks and processes to improve issue resolution time.
- Act as an effective team player that is able to work closely with peers and other operations or engineering teams.
- Showcase organizational skills with the ability to multitask in order to handle multiple tasks in an interrupt-driven, real-time environment.
Requirements
- BA/BS Degree in Computer Science or related technical discipline.
- Experience with incident management and escalation process.
- Experience with Linux systems administration and/or DevOps.
- Experience with network concepts, IPv4/6, TCP/IP stack, and common Internet protocols (http, https, dns, ftp, etc.).
Preferred Qualifications
- 1+ years of experience in a technical operations or similar role.
- Experience in Shell Scripting and Python.
- Excellent interpersonal, analytical, and communication skills - both written and verbal.
- Ability to clearly articulate the problems and solutions to engineering or non-engineering teams.
- Good trouble-shooting and analysis skills to deep dive into a problem and drive it to a resolution.
- Experience in documentation and streamlining processes.
- Ability to review, recommend, and implement new processes to achieve or improve the site level SLAs.
About Us
We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.
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