Project Operations Coordinator

4 weeks ago

Bengaluru, Karnataka, India Qubix Full time
Job Overview

The AV Technical Manpower Operations Coordinator is responsible for coordinating, scheduling, and managing the deployment of AV technicians and technical staff for various projects, support calls, and installations. This role ensures that the right technical personnel are assigned to the right tasks, that equipment and resources are available and properly allocated, and that all operations run smoothly. The coordinator serves as the bridge between project managers, support teams, clients, and other stakeholders to maintain the operational efficiency of technical services.

Key Responsibilities
  • Plan and schedule technicians and technical staff for installations, events, and projects based on project needs, availability, and skillsets.
  • Ensure the timely deployment of technical manpower, aligning staff with project deadlines and requirements.
  • Coordinate shifts and manage overtime, ensuring all labor laws and internal policies are adhered to.
  • Maintain a database of staff availability and competencies to streamline project staffing.
Operational Support
  • Act as the primary point of contact between the technical teams and project managers to ensure smooth communication and the successful execution of AV and technical operations.
  • Oversee the logistics of equipment and tools required for each project, ensuring that everything is available and in working order.
  • Track and monitor the progress of ongoing projects, providing operational updates to stakeholders.
  • Manage any operational issues on-site, including troubleshooting and re-allocating resources as needed.
Staff Management and Development
  • Manage the onboarding and training schedules of new technical staff, ensuring that they are equipped with the necessary skills for their roles.
  • Facilitate ongoing training and development for technicians, keeping them up to date with the latest technology, installation techniques, and operational protocols.
  • Provide feedback to technical staff and escalate performance issues to the HR or relevant management teams when necessary.
Inventory and Equipment Management
  • Oversee the inventory of tools and technical equipment, ensuring equipment is available, well-maintained, and prepared for use.
  • Coordinate the logistics for shipping, receiving, and setting up equipment on-site.
  • Ensure proper documentation and tracking of all equipment usage, repairs, and maintenance schedules.
Budget and Resource Management
  • Work closely with the finance team to ensure that manpower costs, including overtime, travel, and accommodation, are kept within budget for each project.
  • Monitor the financial aspects of manpower allocation, ensuring that resources are used efficiently.
Requirements

Educational Background: A bachelor's degree in project management, business administration, or a related technical field is preferred, however is not a must.

Experience: 3+ years of experience in operations coordination, preferably in the AV / IT industry or technical services such as air-conditioning, telecom, automation where managing a technical manpower of 10+ people.

Technical Knowledge: Basic understanding of technical projects and workflows, ability to troubleshoot and resolve people's issues.

Organizational Skills: Excellent time management and organizational skills to manage multiple projects and personnel schedules simultaneously, ability to prioritize tasks and adapt to changing schedules or project requirements.

Communication Skills: Strong verbal and written communication skills, must be able to communicate in Hindi verbally, English, and Kannada. Other regional language proficiency is a big plus.

Problem-solving Skills: Strong decision-making and troubleshooting skills, especially in high-pressure environments.

Software Proficiency: Familiarity with Excel, Google Sheets, Messaging Platforms.

People Management: Experience managing and coordinating a team of technical professionals, including handling scheduling conflicts and performance issues.

Working Conditions: Ability to work flexible hours, including evenings, weekends, and holidays, depending on project schedules.

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