
Critical Incident Resolution Specialist
4 days ago
Job Summary:
As a seasoned IT leader, you will oversee the effective management of major incidents to minimize business impact. Your expertise in incident response and leadership presence will drive service restoration and ensure timely resolution.
Key Responsibilities:
- Analyze and facilitate immediate response to incidents, utilizing your analytical skills to advise on complex issues and communicate status to various stakeholders.
- Engage with cross-functional teams and IT groups to drive service restoration, leveraging your interpersonal skills and leadership presence.
- Collaborate with technical support employees, providing direction and coaching to ensure efficient incident resolution and documenting details per exit criteria.
Requirements:
- 5-8 years of experience in incident management with demonstrated leadership and organizational presence.
- Strong knowledge of infrastructure components including WAN, network access, email, and collaboration products.
- Excellent communication and negotiation skills with the ability to effectively communicate with all audience levels verbally or in writing.
Preferred Skills:
- Experience working with matrixed groups and leading cross-functional teams.
- Infrastructure knowledge and interrelationships associated with support of WAN, network access, email, and other collaboration products.
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