Customer Support Technician

1 week ago


Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

Technical Support Role

The Technical Support Specialist plays a pivotal role in bridging the gap between clients and technical solutions, serving as the first point of contact for users facing issues with technology, software, or services. This individual will handle and take ownership of multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution to the end user.

Key Responsibilities:

  1. Handle and resolve customer inquiries via phone, email, chat, and ticketing systems
  2. Interact with mobile carriers and internal teams to resolve mobile service-related issues
  3. Adhere to operational guidelines and policies as dictated by agreements in joint operations documents
  4. Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met

Requirements:

  • Fluent in French and English, with ability to communicate effectively in both languages
  • Willingness to work in 24/7 rotational shifts
  • Excellent organizational skills with an appreciation for process and documentation
  • Team player who thrives in a collaborative environment
  • Ability to quickly learn how to troubleshoot devices and step-by-step instructions

Benefits:

  • Flexible holiday policy
  • Hybrid working options
  • Life and medical insurance
  • Focus on skill development, reimbursement for certifications
  • Wi-Fi and mobile bill reimbursement
  • Employee well-being activities


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