Senior Contact Center Solutions Architect

2 days ago

Ajmer, Rajasthan, India beBeeCiscoUcceCvpEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Cisco UCCE CVP Engineer

About the Role:

We are seeking a seasoned Cisco UCCE and CVP engineer with extensive experience in designing, implementing, and managing complex contact center solutions.

The ideal candidate will have expertise in analyzing business requirements, creating detailed design documents, and integrating third-party applications.

  • Design Architecture: Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.
  • Implementation Configuration: Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Scripting Application Development: Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Support Troubleshooting: Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.

Required Skills and Qualifications:

  • Cisco UCCE and CVP Certification: Must have Cisco UCCE-CVP certification.
  • CCNP Collaboration CCIE Collaboration or equivalent certifications: CCNP Collaboration, CCIE Collaboration, or equivalent certifications.
  • Experience with cloud-based contact center solutions: Experience with cloud-based contact center solutions, Webex Contact Center, Amazon Connect, Genesys Cloud, etc.
  • Knowledge of DevOps practices and automation tools: Knowledge of DevOps practices and automation tools, Ansible, Python, PowerShell, etc.

Benefits:

  • Professional Growth: Opportunities for professional growth and development in a dynamic and innovative environment.
  • Collaborative Team: Work with a collaborative team of experienced professionals who share knowledge and best practices.
  • Flexibility: Enjoy flexibility in your work arrangements, including hybrid work options.

Key Technologies and Tools:

  • Cisco UCCE ICM Finesse CUIC PGs: Cisco UCCE, ICM, Finesse, CUIC, PGs.
  • Cisco CVP and VXML Server: Cisco CVP, VXML Server.
  • Cisco Unified Communications Manager CUCM: Cisco Unified Communications Manager.
  • Cisco Voice Gateways ISR ASR series: Cisco Voice Gateways ISR ASR series.
  • SIP H323 QoS TCPIP: SIP, H323, QoS, TCPIP.

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