Senior Contact Center Solution Specialist

2 days ago

Ajmer, Rajasthan, India beBeeContactCenter Full time ₹ 17,97,315 - ₹ 21,17,610

We are seeking a highly skilled and experienced Contact Center Engineer to join our team. This role is responsible for the planning, design, implementation, and support of contact center solutions.

The ideal candidate will have expertise in contact center deployments, IVR scripting, Cisco Cube, and Nuance TTS/STT integration. They will work closely with carriers and IT teams to resolve outages, circuit issues, and platform disruptions.

  • Design, Deploy, and Support Contact Center Solutions: The engineer will be responsible for designing, deploying, and supporting Cisco UCCE and CUCM-based contact center solutions.
  • Develop IVR Self-Service Scripts: They will develop, test, and implement IVR self-service scripts using Cisco and third-party platforms.
  • Integrate Nuance TTS/STT Functionality: The engineer will integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences.
  • Configure Cisco Cube: They will configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP, and ISDN trunks, and dial-peers.
  • Manage Operational Aspects: The engineer will manage operational aspects including incident, change, and problem management for contact center infrastructure.
  • Capture Customer Call Flow Requirements: They will capture customer call flow requirements and develop sophisticated call routing scripts and logic including integrations with 3rd party CRM applications to enable self service.
  • Execute Upgrades and Patch Management: The engineer will execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms.
  • Support Integration Efforts: They will support integration efforts with CRM, workforce management systems, Verint/NICE call Recording & screen recording and third-party business applications.
  • Conduct Root Cause Analysis: The engineer will conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams.

Requirements:

  • Bachelor's degree in Computer Science, Telecommunications, or a related field.
  • Minimum 5 years of experience in contact center engineering.
  • Expertise in Cisco UCCE, CUCM, and Cisco Cube.
  • Strong knowledge of IVR scripting, Nuance TTS/STT integration, and VoIP technologies.
  • Excellent problem-solving skills and ability to work under pressure.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

  • Contact Center Solution Expert

    4 days ago

    Ajmer, Rajasthan, India beBeeCloud Full time ₹ 12,00,000 - ₹ 22,00,000

    Job Title: Genesys Cloud Contact Center SpecialistThe ideal candidate will have extensive experience with Genesys solutions and a deep understanding of contact center operations.This role involves working closely with stakeholders across multiple countries to ensure the contact center infrastructure delivers on desired business outcomes and meets evolving...

  • Senior Contact Center Solutions Architect

    2 days ago

    Ajmer, Rajasthan, India beBeeCiscoUcceCvpEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Cisco UCCE CVP EngineerAbout the Role:We are seeking a seasoned Cisco UCCE and CVP engineer with extensive experience in designing, implementing, and managing complex contact center solutions.The ideal candidate will have expertise in analyzing business requirements, creating detailed design documents, and integrating third-party...

  • Contact Center Solutions Architect

    4 days ago

    Ajmer, Rajasthan, India beBeeEngineering Full time ₹ 21,52,624 - ₹ 24,34,143

    About the Role">We're seeking a seasoned professional to lead the design and implementation of scalable contact center solutions. With expertise in Cisco UCCE/CVP, you'll analyze business requirements and develop robust architectures that drive impactful results.

  • Amazon Connect

    1 week ago

    Ajmer, Rajasthan, India beBeeCloudContactCenter Full time US$ 1,25,000 - US$ 1,75,000

    Cloud Contact Center Solutions ArchitectThis role is responsible for designing and implementing scalable contact center solutions using Amazon Connect.You will work closely with clients to gather requirements and propose solutions that meet their business needs. This includes architecting, designing, and implementing cloud-based contact center solutions that...

  • Chief Contact Center Solutions Architect

    2 weeks ago

    Ajmer, Rajasthan, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Are you a technical expert looking for a challenging role that combines your passion for problem-solving and collaboration?As a Cisco UCCE CVP Engineer, you will be responsible for designing and implementing scalable and resilient contact center solutions using the latest technologies. You will work closely with our team of experts to deliver high-quality...

  • Contact Center Performance Expert

    6 days ago

    Ajmer, Rajasthan, India beBeePerformance Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Description:We are seeking an experienced Dialer Real-Time Analyst to join our dynamic contact center operations team.The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.Key Responsibilities:Real-time monitoring of...

  • Senior Human-Centered Designer

    4 days ago

    Ajmer, Rajasthan, India beBeeUserExperience Full time ₹ 10,00,000 - ₹ 15,00,000

    Experienced UX Design SpecialistWe are seeking a highly skilled and talented User Experience (UX) Design Specialist to join our team.The ideal candidate will be responsible for designing intuitive and engaging user experiences, facilitating workshops and collaborative sessions with stakeholders to understand requirements, ideate solutions, and validate...

  • Regional Data Center Compliance Specialist

    5 days ago

    Ajmer, Rajasthan, India beBeeCompliance Full time ₹ 20,00,000 - ₹ 25,00,000

    Compliance Officer - Data Center OperationsThe role of a Compliance Officer in our organization is crucial for ensuring that all data center locations meet the required internal standards and external regulatory requirements. This includes overseeing the security compliance program, conducting audits, and implementing control measures to manage risk.This...

  • Software Policy Center Specialist

    2 days ago

    Ajmer, Rajasthan, India beBeePolicyCenter Full time ₹ 14,40,000 - ₹ 30,00,000

    Job Summary:A Policy Center Specialist is a full-time on-site role responsible for configuring, developing, and maintaining the Policy Center application.Key Responsibilities:Analyzing business requirements to create technical solutionsConducting unit tests and collaborating with team members for seamless integrationClose communication with stakeholders to...

  • Data Center Architecture Specialist

    2 days ago

    Ajmer, Rajasthan, India beBeeAcispecialist Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: DC ACI SpecialistSeeking a highly skilled DC ACI Specialist to join our team. The ideal candidate will have in-depth knowledge of data center architecture and experience with Cisco ACI.Key Responsibilities:Design, implement, and manage DC ACI solutions for clients.Collaborate with cross-functional teams to ensure seamless integration of ACI into...