Expert Technical Support Operations Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Operations Manager Position

We are seeking an experienced Technical Operations Manager to lead our support services team in a BPO technical environment.

Key Responsibilities:
  • Lead and manage the technical support voice process team to ensure seamless service delivery.
  • Handle end-to-end delivery management for technical operations.
  • Ensure performance targets, SLAs, and quality metrics are consistently met.
  • Drive process improvements, automation, and customer experience enhancements.
  • Collaborate with internal stakeholders to resolve escalations effectively.
Requirements:
  • Minimum 12 years of experience in BPO, Technical Support, Voice operations.
  • Proven track record of team handling and people management.
  • Strong client management, problem-solving, and communication skills.
  • Prior experience managing voice-based technical support processes is mandatory.

As a skilled professional in technical operations management, you will play a key role in ensuring that our clients receive exceptional service delivery. If you possess a passion for delivering results-driven solutions, we encourage you to apply.

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