Technical Support Specialist

2 days ago

Erode, Tamil Nadu, India beBeeTelecommunications Full time ₹ 2,50,000 - ₹ 6,00,000

We are seeking skilled professionals to fill a Voice Network Operations Center and Technical Assistance Center role.

This position involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and working closely with vendors and carriers to ensure seamless operations.

Key Responsibilities:

  • Provide end-to-end support for telecom services—from ticket creation to resolution.
  • Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).
  • Work in a rotational environment ensuring minimal service disruption.

Requirements:

  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools & applications.

The Ideal Candidate:

We are looking for individuals who can think critically and work well under pressure. If you have a passion for telecommunications and are excited about the opportunity to work in a dynamic environment, we encourage you to apply.

  • Technical Support Specialist

    1 week ago

    Erode, Tamil Nadu, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Technical Support SpecialistTechnical support specialists are the backbone of any organization, providing vital assistance to employees and customers alike. They troubleshoot technical issues, manage desktop computers, and offer help desk support to ensure seamless operation of IT systems.This is a full-time remote role that requires a strong...

  • Technical Support Specialist

    1 week ago

    Erode, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing technical assistance to users of client's application software.Key Responsibilities:Provide technical support and assistance to users via phone, email, or in-personIdentify and resolve technical issues in a timely and efficient mannerUse IT Service...

  • Technical Support Specialist

    2 days ago

    Erode, Tamil Nadu, India beBeeTechnical Full time US$ 90,000 - US$ 1,10,000

    Job Title: Technical Support SpecialistSeeking an accomplished technical support specialist to fill a critical role in our organization.Key Responsibilities:Provide expert technical support to internal and external stakeholders, including customer service teams, clients, and partnersCollaborate with cross-functional teams to ensure seamless communication and...

  • Technical Support Specialist

    4 days ago

    Erode, Tamil Nadu, India beBeeSpecialistSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role Overview:The role of a Specialist is focused on delivering technical support for Google Workspace (GWS). The ideal candidate will have 2-8 years of experience in technical troubleshooting, preferably with TAC support.This position involves excellent communication skills, good typing speed, and knowledge of industry-standard ticketing tools such as...

  • Technical Support Specialist

    2 days ago

    Erode, Tamil Nadu, India beBeeSupport Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Title:Technical Support SpecialistAbout the RoleThe successful candidate will be responsible for providing production and application support during business hours, ensuring system stability, performance, and timely issue resolution.Key responsibilities include L2/L3 support for applications and systems running on Tandem, Linux, and Windows platforms,...

  • International Technical Support Specialist

    2 days ago

    Erode, Tamil Nadu, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 11,00,000

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a technical support specialist, you will be responsible for providing exceptional customer support via phone, chat, and email. Your fluency in Portuguese, Spanish, and English will enable you to communicate effectively with clients from diverse linguistic...

  • Technical Support Specialist

    2 weeks ago

    Erode, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,25,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled technical support professional to join our team.About the Role:Provide remote technical assistance and problem resolution related to software products.Diagnose, troubleshoot, repair and debug complex application issues.Respond to situations where end users have failed to isolate or...

  • Advanced Technical Support Professional

    2 days ago

    Erode, Tamil Nadu, India beBeeAnalytical Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support SpecialistThe primary objective of this role is to provide timely and effective technical support to customers via various channels.Key Responsibilities:Maintain high efficiency in handling escalated calls from L1 teams.

  • Technical Support Professional

    1 week ago

    Erode, Tamil Nadu, India beBeeSpecialist Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title:Hardware SpecialistLocation:Coimbatore / Tirupur, India Job Summary: We are seeking a skilled Hardware Specialist to provide high-quality technical support for computer systems and large format printing solutions. Install, configure, and maintain Epson Large Format Printers at customer locations.Provide on-site troubleshooting, repair, and...

  • Technical Support Professional

    1 week ago

    Erode, Tamil Nadu, India beBeeSupport Full time ₹ 20,00,000 - ₹ 40,00,000

    Job TitleOur organization is seeking a Support Specialist to manage helpdesk tickets and provide technical assistance to customers.Key Responsibilities:Proficiency in Office 365 technologies, specifically Microsoft Teams and the Office Admin center.In-depth knowledge of Microsoft Teams features, functionalities, and best practices.Ability to analyze and...