Highly Skilled On-Site Support Specialist

2 weeks ago

Kannur, Kerala, India beBeeService Full time ₹ 60,00,000 - ₹ 80,00,000

We are looking for a skilled Service Engineer to provide on-site support and handle customer complaints in Guwahati and surrounding regions.

Key Responsibilities:
  • Attend field complaints and provide timely service support at customer sites across Guwahati, and surrounding areas.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for AMC and other aftermarket growth opportunities.
  • Ensure proper documentation, reporting, and feedback to the Regional/Central Team.
  • Contribute towards AOP growth through effective delivery and customer engagement.
Qualifications & Experience:
  • Diploma/Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.
Key Skills & Competencies:
  • Excellent technical ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet SLAs.
  • Commitment to customer satisfaction and efficiency improvements.
Performance Indicators (KRA/KPI):
  • Timely closure of customer complaints.
  • Reduction in TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.
  • Customer satisfaction feedback and retention.

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