Lead Technical Solutions Expert

18 hours ago

Nellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Technical Support Specialist

We are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our Global Customer Technical Support team, you will play a vital role in providing exceptional support to customers and partners worldwide.

Key Responsibilities:
  • Deliver high-quality technical support to customers via phone, email, and other communication channels
  • Diagnose and troubleshoot complex software and hardware issues in a timely and efficient manner
  • Communicate technical information to customers in a clear and concise manner, ensuring seamless resolution of issues
  • Collaborate with internal teams to escalate unresolved issues and implement effective solutions
Requirements:
  • Deep knowledge of networks, including CCNA or equivalent expertise
  • Understanding of Linux/Unix operating systems and ability to troubleshoot, analyze, and configure OS features
  • Knowledge of product software and hardware, including experience with scripts and tools for troubleshooting
  • Advanced understanding of networking, firewalls, protocols, and virtualization/cloud concepts
  • Excellent communication and problem-solving skills, with ability to work independently and as part of a team
Preferred Qualifications:
  • Subject matter expertise in 1-3 areas relative to AppLogic Networks product
  • Experience working with modern, highly scalable architectures leveraging latest technologies, including NET/C#, Restful APIs, micro-services, cloud computing
Work Experience, Education, and Certifications:
  • Minimum 3+ years of experience in a technical role aligned to the same field with customer support experience
  • Bachelor's degree in a relevant field, such as Computer Science, IT, or Software Engineering

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