
Technical Lead
7 days ago
We're seeking a seasoned technical expert to lead our AI Access Security solution. As a Staff Technical Support Engineer, you'll be the senior escalation point for our customers, guiding them through the complexities of GenAI app adoption.
- Provide advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security
- Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
- Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
- Author and publish Technical Support Bulletins and other knowledge base documentation
- 8+ years of experience in a technical support engineer role, with a focus on network security technologies
- Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.)
This is an exceptional opportunity to work on cutting-edge technology and drive customer success.
What We Offer:- Collaborative environment with cross-functional teams
- Opportunities for professional growth and development
- Comprehensive benefits package
At our company, we value innovation, collaboration, and customer satisfaction. If you're passionate about cybersecurity and have a strong technical background, we'd love to hear from you.
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